FAQs

Global Exchange is leading foreign exchange company, based in Spain and providing currency exchange services to customers worldwide for their business and leisure travel.

You can find us in major airports, hotels and shopping centres in 23 countries where we serve over 8 million customers each year. In the UK you can find us at Bristol Airport, London City Airport and St Pancras International where we offer a wide range of currencies. You can simply transact at our branches or reserve your currency online in advance and collect at the branch.

Yes. Global Exchange provides an online money order service for your trip to collect at one of our branches at London City Airport, Eurostar St Pancras International and Bristol Airport.

Besides getting an improved rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.

Place your order online and pay for it upon collection at the branch of your choice on the day of your trip whether you are a resident travelling abroad or an inbound traveler in need of buying Pound Sterling.

No, the exchange rate applied to orders placed through the website in the United Kingdom (for buyers of foreign currency or inbound travelers buying Pound Sterling) is more advantageous for you than at the airport branches. By ordering online you collect your currency and pay directly at the airport the day you travel. This way we can make sure you get the best rates online.

If you need more information or have doubts, please contact our Customer Service Department.

Global Exchange has currency exchange branches at London City Airport, Eurostar St Pancras International and Bristol Airport. You can find us in various convenient locations at the Terminal buildings. Check the exact location of all our branches in the United Kingdom.

Besides in this country, our company is in another 23 and it is currently immersed in a process of constant expansion in Latin America, Europe, Oceania and Asia.

Our currency exchange branches at London City Airport, Eurostar St Pancras International and Bristol Airport. Each branch adapts its schedules to the opening hours. You can check the schedule of each branch on this website.

We want to offer an integral service to our Customers, so we provide foreign exchange services with 57 currencies: Argentine Peso ARS, Brazilian Real BRL, Canadian Dollar CAD, Swiss Franc CHF, Euro EUR, US Dollar USD, Japanese Yen JPY, British Pound Sterling, Uruguayan Peso UYU, Chilean Peso CLP, Australian Dollar AUD, Colombian Peso COP, Mexican Peso MXN , Bolivian BOB, Norwegian Krone NOK, Swedish Krona SEK, Peruvian Nuevo Sol PEN, Dirham United Arab Emirates AED, Chinese Yuan CNY, Costa Rican Colon CRC, Czech Crown CZK, Danish Krone DKK, Dominican Peso DOP, Guatemalan Quetzal GTQ, Paraguayan Guarani PYG, Hong Kong Dollar HKD, Honduran Lempira HNL, New Shekel ILS, Moroccan Dirham MAD, Nicaraguan Cordoba NIO, New Zealand Dollar NZD, Polish Zloty PLN, Romanian Leu RON, Russian Ruble RUB, Singapore Dollar SGD, Turkish Lira TRY, Taiwanese Dollar TWD, South African Rand ZAR, Thai Bath THB and Croatian Kuna HRK.

We currently do not charge any service fees for any of our currency exchange transactions in the United Kingdom.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash as well as Visa and Mastercard.

The accuracy and care we take with our transactions makes this very unlikely to happen. Should you receive a counterfeit note we would of course replace it immediately.

For the safety of our customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in the United Kingdom on our website. If you can’t find what you are looking for, send us your CV at: rrhh@grupoglobalexchange.com and maybe you’ll be part of our team in the near future.

You can send us your CV through our website, where you can also check our current vacancies available in the United Kingdom.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment in which everyone has the opportunity to grow and develop their potential.